eLeaP QMS Support
Support resources in your account, and a team ready to help.
Whether you are setting up your first workflow or preparing for an audit, help is close at hand. Customers can find step-by-step guides and support resources inside their eLeaP account, and the eLeaP team is available to answer questions.
Support Resources in Your Account
Current customers can access guides and support resources for every eLeaP QMS module directly from within their account. Sign in to find step-by-step help written for the people who use the platform day to day.
Call Us
Speak with the eLeaP team directly.
(877) 624-7226
Send Us a Message
Describe what you need and the team will follow up. Include your company name and the module you are working in so we can point you to the right answer faster.
Talk to a Specialist
Planning a rollout, mapping workflows to your quality system, or comparing configurations for your industry? A specialist can walk through your use case.
What Support Covers
Support resources in your account are organized around the areas of eLeaP QMS you work in every day.
- Getting started and navigation: Set up your company, users, and roles, and learn your way around the platform.
- Document control: Create, review, approve, and revise controlled documents with a complete audit trail.
- Events, CAPA, and change control: Capture quality events, run investigations, and manage corrective, preventive, and containment actions.
- Risk management: Build risk assessments and work with the risk acceptability matrix.
- Supplier management: Qualify suppliers, send questionnaires, and track supplier files.
- Audits and meetings: Plan audits, record findings, and document management reviews and other quality meetings.
- Training: Assign and track training through the built-in LMS, linked directly to your quality records.
- Compliance and regulatory frameworks: Understand how eLeaP QMS supports FDA QMSR, ISO 13485, ISO 9001, 21 CFR Part 11, and other frameworks.
Support for Validation and Compliance Questions
Regulated teams have documentation needs that go beyond day-to-day how-to questions. If you are preparing a vendor assessment, completing a supplier questionnaire, or building your validation package, reach out through the contact form and tell us what you are working on. The team can help you find the right information for your quality and regulatory stakeholders.
For background reading, visit our Resources library for guides on eQMS, GxP, QMSR, ISO standards, and 21 CFR Part 11.
Frequently Asked Questions
Where can I find instructions for a specific QMS feature?
Sign in to your eLeaP account to open the support resources, which are organized by module. If you cannot find what you need, contact the team and we will help.
How do I get help with user access or roles?
Role and permission guidance is available inside your account. For further assistance, contact the team using the form or phone number above.
Can I try eLeaP QMS before I buy?
Yes. The 30-day free trial gives you hands-on access to the platform, and you can also request a guided demo.
Does eLeaP QMS include training management?
Yes. eLeaP QMS includes a built-in LMS, so quality events can trigger training assignments, with completion records linked back to the originating event.
I am new to eLeaP. Where should I start?
Sign in and open the getting started resources in your account for a walkthrough of the platform, then explore the module that matches your first workflow. Your eLeaP team contact can also guide you.
Not Sure Where to Start?
Tell us what you are trying to accomplish, and we will point you in the right direction.